Shipping & Delivery

At The Resilience Project we know how keen you are to receive your order so we pack your order as quickly as possible. You will receive an email when your order is complete so keep an eye out and check your spam folder if you have not heard from us. We ship with Australia Post to ensure Australia wide and overseas delivery; standard Australia Post rates apply. The cost will vary depending on your order size, location and chosen shipping method and will be calculated when you check out.  Note, large orders may be shipped by courier if we determine this is a better option.

Delivery Terms

Tracking numbers for parcel post and express post are sent by Australia Post to your email, these can be used to track your order via the Australia Post website.  Note, orders sent as a letter do not have tracking.

Orders will be sent to the delivery address that you have submitted with your order. Please be careful to make sure delivery addresses are correct as we cannot be held responsible if that delivery address is incorrect or undeliverable.

COVID-19 update: We are continuing to pack orders and send them out as quickly as we can.  However, we are a small team, now working from home and following the restriction guidelines so there may be some delay.  Australia Post is also impacted by the pandemic resulting in delays to delivery and asking for our co-operation and patience.  We suggest you check their websites for updates so you can keep informed. https://auspost.com.au/

Christmas deliveries: For deliveries intended for Christmas Day, Australia Post has advised all orders be placed by Saturday 12 December 2020. Due to the huge increase in online shopping during this period, we cannot guarantee that orders placed after Saturday 12 December 2020 will arrive in time. For more information on Australia Post, please check their websites for updates: https://auspost.com.au/

International orders: at present we are accepting orders from a few countries overseas.  We will continue to review this given the disruptions and delays to postal delivery caused by COVID-19.

Returns

If you are unhappy with your order, require a different size or would like to return a product, please contact us to discuss.

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